> ## Documentation Index
> Fetch the complete documentation index at: https://help.emotive.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Started with Conversations

> Navigate and manage your Conversations with ease.

This article will help you navigate and manage your Conversations in Emotive.

## Your Conversations List

Your Conversation List shows all your customer conversations in one queue, along with a preview of the latest message from the customer, their name, and their phone number.

By default, your conversation list is sorted from newest to oldest. If needed, you can sort by oldest to newest. We'll indicate new or unread conversations with a purple badge, along with the total number of unread responses in a conversation thread.

We also have swipe actions:

* Swipe\_left-to-right \_ on a conversation to Opt-out customer or close a conversation
* Swipe \_right-to-left \_on a conversation to mark a conversation unread

## Conversation Threads

When you click into a conversation from your list, you will be presented with the conversation thread. Here we'll show all of the messages back and forth between you and the customer.

We'll also highlight specific actions:

* When a customer subscribed
* When a customer orders
* When a \_Shopping Expert \_does a conversation handoff

## Customer Profiles

The top bar of your threads will show you the customer name, or phone number. For more information, tap the customer profile icon in the upper right corner on your thread to show:

* Customer name
* Customer phone number
* Opt-in date
* Order history (including order numbers, etc.)

## Conversation Queues

We've separated your conversations into their own queues:

* **Conversations**: All open conversations either read or unread.
* **Handoffs**: All conversations that are sent via Shopping Expert handoff.
* **Closed** : All closed conversations.

## Universal Search

Our search lets you search by:

* Customer name
* Customer phone number
* Conversation message content (i.e., specific text like "return")