> ## Documentation Index
> Fetch the complete documentation index at: https://help.emotive.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage your Customer Messages

> Use Conversation Tabs to manage your conversations and resolve customer issues.

Conversations Tabs allow you to manage conversations that require human assistance - such as when a customer is unhappy or has a specific product question.

## 3 Conversation Tabs

In the top left, you'll find 3 tabs to manage conversations.

<AccordionGroup>
  <Accordion title="Conversations">
    Contains all open messages where customers have replied to Broadcasts.
  </Accordion>

  <Accordion title="Handoffs">
    Contains messages between customers and Emotive Shopping Experts that have been handed off to you. Be sure to monitor this tab, as these issues were not resolved by our Shopping Experts.
  </Accordion>

  <Accordion title="All Messages">
    View and respond to all your messages in one place. You’re able to filter messages by unread, open, closed, and opted out.
  </Accordion>
</AccordionGroup>

<Note>
  You can respond to any customer from any tab, even when a conversation has been closed.
</Note>

## Manage Conversation Messages

### Set up Conversation Alerts

You can receive alerts to your phone or email letting you know when a customer has reached out. Set these up in your profile [Settings](https://www.emotiveapp.co/settings).

### Mark a message as unread

If you accidentally click into a conversation, you can mark it as unread by clicking the checkbox and then clicking the <Icon icon="message" /> **Message** icon.

### Opt out a customer

If a customer complains at any point, you have the option to manually opt them out using the <Icon icon="thumbs-down" /> **Thumbs Down** icon.

### Close a conversation

If an open conversation has been resolved, make sure to close it. Select the conversations and use  the <Icon icon="circle-x" /> icon.

<Note>
  While conversations are open, those subscribers will not receive broadcasts.
</Note>

### Download the App

Want to manage your conversations on the go using your smartphone? Follow these instructions.