> ## Documentation Index
> Fetch the complete documentation index at: https://help.emotive.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Conditional Split by Trigger Event

> Target personalized message based on customer actions.

A conditional split lets you divide your flow into branches based on subscriber actions or segments. For example, send a message to subscribers who abandoned their cart, follow up with those who made a purchase, or end the flow if needed. This feature helps tailor your messaging to fit different subscriber behaviors, offering endless possibilities for customization!

## Add a New Conditional Split

To add a new conditional split:

* Click the **+** button below the node or branch where you'd like to create the split.
* Choose **Conditional Split by Event** from the following menu.

### Choose your Condition

Once you've added your split, you'll see a branch with an A branch, and a B branch. Now, it's time to select which Event you want as your condition.

* Click the pencil icon next to your conditional flow block.
* Choose an event from the dropdown menu.

You'll now see Branch A and B, along with the option to add up to 5 branches in your split.

* Configure your settings for each branch.
* Select **Save & Close** to complete your condition.

You'll now see your Event reflected in your split, along with your branches and each of their criteria.

## Add messages to your Conditional Split

Once you've selected your Event condition and configured the branches in your split, it's time to add messages to each of your branches.

* Click the **+** icon below each branch.
* Choose **Message** from the menu.
* Customize your message.
* Click the check mark to save your new message.

Repeat these steps for each of your branches until you have a complete Conditional Split in your Flow. **Publish** it whenever you're ready.