> ## Documentation Index
> Fetch the complete documentation index at: https://help.emotive.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Log into Emotive

> Learn the different ways you can sign into your Emotive account.

Emotive supports multiple different sign-in methods. Follow the instructions below to log in to your account, and change your password if needed.

## Log in in with Google

To sign in with your Google account:

* Head to the [Emotive Login Page](https://www.emotiveapp.co/login?multi=true).
* Select **Continue with Google**.
* Choose the Google account linked to your Emotive account.
* If prompted, grant necessary permissions.

You’ll be redirected to your Emotive dashboard upon successful login.

<Note>
  Your Google email must already be added as a user in your Emotive account in order to log in via Google. Learn more about adding and managing users.
</Note>

## Log in with Shopify

To sign in with your Shopify account:

* Head to the [Emotive Login Page](https://www.emotiveapp.co/login?multi=true).
* Select **Continue with Shopify**.
* Enter your Shopify store's name when prompted. For example, if your store's URL is `my-store.myshopify.com` , you would enter `my-store` into the field.
* Sign in to your Shopify account (if required).

You’ll be redirected to your Emotive dashboard upon successful login.

<Note>
  The email address tied to your Shopify account must already be added as a user in your Emotive account in order to log in via Google. Learn more about adding and managing users.
</Note>

## Log in with username + password

<Warning>
  Only the email associated with the user who initially created your Emotive account will have a password. All other users should use the Shopify or Google login instructions outlined above.
</Warning>

To sign in with your username and password:

* Head to the [Emotive Login Page](https://www.emotiveapp.co/login?multi=true).
* Enter your email or username.
* Type in your password.
* Click **Log In**.

If your credentials are correct, you’ll be taken to your dashboard.

<Note>
  Make sure you are entering the email or username used initially when signing up for your account. Remember, passwords are case-sensitive.
</Note>

## Change your password

To change your password:

* Head to the [Emotive Login Page](https://www.emotiveapp.co/login?multi=true).
* Select **Forgot password**.
* Enter your account's admin email address.
* An email will be sent to your admin email address with a link to reset your password.
* Click on the link in the email and reset your password.

### Troubleshooting

<AccordionGroup>
  <Accordion title="I didn't receive my password reset email." icon="circle-question">
    In this case, you will need to verify your account's recovery email address by emailing [support@emotive.io](mailto:support@emotive.io) and including the following:

    * The login username of your Emotive account
    * The recovery email address where password resets should be sent going forward
  </Accordion>

  <Accordion title="I reset my password, but I'm still unable to log in." icon="circle-question">
    If you're still unable to log in, you should clear your cookies:

    * Head to the [Emotive Login Page](https://www.emotiveapp.co/login?multi=true).
    * Click just the the left of your browser's URL to view the site information
    * Select **Cookies and site data**.
    * Remove all Emotive cookies and click **Done**.

    Once the cookies are cleared, refresh your browser and reattempt logging in with your new password.
  </Accordion>
</AccordionGroup>

If you've tried the methods above, but you're still unable to log into your account, please send an email to [support@emotive.io](mailto:support@emotive.io) including your Emotive username. We'll be happy to help!