> ## Documentation Index > Fetch the complete documentation index at: https://help.emotive.io/llms.txt > Use this file to discover all available pages before exploring further. # Connect Freshdesk <> Emotive > Learn how to sync data between Freshdesk and Emotive ## Features of the Integration Our goal with our Freshdesk integration is to allow you to manage all of your Emotive conversations right from within Freshdesk. * New conversations that happen in Emotive create tickets in Freshdesk * Opt out shoppers directly from Freshdesk via keyword #optout or #opt-out * All customer responses from Emotive are added to the same, open ticket in Freshdesk * Conversations that Emotive starts with customers will sync to provide context for where the conversation was handed off to Freshdesk * Responding to a ticket in Freshdesk sends a message via Emotive to the customer * Closing a ticket in Freshdesk closes a Conversation in Emotive ## Install Freshdesk on Emotive * Navigate to [Integrations](https://www.emotiveapp.co/settings/integrations). * Locate **Freshdesk** and select **Add Integration**. * Click **Generate API Key**. * Copy the new API Key on this screen. freshdesk generate api ## Complete Install in Zapier Below your new API Key in Emotive, you'll find all available Zap flows. Click on **Try thiz Zap** for each one. freshdesk zapier try this zap This will open a new Zap flow. To continue: * Paste the API Key that you just generated in Emotive into the *Helpdesk API Key* field. * Click **Yes, Continue to Emotive**. * If needed, input your Freshdesk credentials to authenticate. zoho insert api That's it! Your Freshdesk account is now integrated with Emotive.