Your Conversations List
Your Conversation List shows all your customer conversations in one queue, along with a preview of the latest message from the customer, their name, and their phone number. By default, your conversation list is sorted from newest to oldest. If needed, you can sort by oldest to newest. We’ll indicate new or unread conversations with a purple badge, along with the total number of unread responses in a conversation thread. We also have swipe actions:- Swipe_left-to-right _ on a conversation to Opt-out customer or close a conversation
- Swipe _right-to-left _on a conversation to mark a conversation unread
Conversation Threads
When you click into a conversation from your list, you will be presented with the conversation thread. Here we’ll show all of the messages back and forth between you and the customer. We’ll also highlight specific actions:- When a customer subscribed
- When a customer orders
- When a _Shopping Expert _does a conversation handoff
Customer Profiles
The top bar of your threads will show you the customer name, or phone number. For more information, tap the customer profile icon in the upper right corner on your thread to show:- Customer name
- Customer phone number
- Opt-in date
- Order history (including order numbers, etc.)
Conversation Queues
We’ve separated your conversations into their own queues:- Conversations: All open conversations either read or unread.
- Handoffs: All conversations that are sent via Shopping Expert handoff.
- Closed : All closed conversations.
Universal Search
Our search lets you search by:- Customer name
- Customer phone number
- Conversation message content (i.e., specific text like “return”)