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This article will walk you through the steps needed to set up Emotive CartAI. In order to get started, you’ll need to ensure that you have access to the following:
  • Shopify Admin Access to Install Applications
  • Shopify Access to Settings > Customer Event
  • Access to your DNS (Domain) Records

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Install the Shopify App

To get started:
  • Navigate to the Shopify App Store and head to the Emotive CartAI app.
  • Click Install.
Install CartAI

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Verify your DNS Records

After installing the Emotive CartAI app on your store, you will need to add two DNS records in your domain host. Shopify will provide the Type, Name, and Value details for each record. To add these records:
  • Log into your domain host.
  • Search for Manage DNS or Add Custom Records (this may vary depending on your provider).
  • Carefully add both into your DNS records. Be sure that you don’t add any extra spaces or characters.
  • Head back to your Shopify Emotive CartAI setup and click to Verify your records.
Install CartAI DNS

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Add Custom Pixel

Next, you will be asked to install the custom Emotive CartAI pixel to your Shopify theme and enable it in your Shopify Theme Builder. To install your pixel:
  • Under Step 1, click to Copy the code.
  • Under Step 2, click to navigate to your Customer Events page in Shopify.
  • Select Add Custom Pixel.
  • Name your Pixel Emotive CartAI.
  • Remove the default code shown.
  • Paste the code that you copied in Step 1.
  • Click on Permission and select NOT REQUIRED.
  • Click on Data Sale and select Data collected does not qualify as data sale
  • Click to Save your changes.
  • Click Connect, then close your tab.
CartAI pixel Once you’ve added your custom pixel, you’ll need to enable it in your Shopify Theme Builder. To enable Emotive CartAI:
  • Click on the Theme Customization link in the Shopify app.
  • Toggle ON the Emotive CartAI Snippet on the left side bar.
  • Click to Save.
  • Head back to the Shopify App and click to Finish.
CartAI pixel

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Connecting your Channels

Now that you’ve installed Emotive CartAI and enabled it in your Shopify Theme Builder, you’ll want to connect all applicable channels to the app. Please reach out to your Customer Success Manager or our Support Team at [email protected] in order to get this done.
Any time that you change or update your Shopify Theme, please ensure that you re-enable your CartAI Pixel in the Shopify Theme Builder using the instructions above.