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How does Emotive bill?

Depending on your agreement terms, each customer is sent 2 invoices a month: 1 subscription invoice and 1 messaging invoice.

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Subscription Invoice

Your first subscription invoice on the day after your trial ends, to the email you used to set up your account. This invoice is automatically charged using the payment method you placed on file when you completed your validation payment. Depending on your payment terms (monthly, quarterly, annually), every subscription payment date thereafter is charged on the same date.

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Messaging Invoice

Emotive will send an invoice/receipt with a breakdown of your messaging segments, carrier/other fees, and applicable sales tax. This invoice is billed by the 10th of the following month. Emotive will process your payment the same day unless your account has a prearranged payment term. This invoice is based on:
  • SMS/MMS Fees
  • Carrier & Processing Fees
Based on your contract, there may also be a charge if your monthly minimum spend is not met; in this case, your charge will equal the difference between your minimum spend and actual spend.
Note: Carrier & Processing Fees include Telecommunication Taxes and Phone Number Fees (if applicable).
To learn more about carrier fees, please reference this article.

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Updating your payment method

To update your payment method, log into your Emotive dashboard and navigate to your Billing settings.