Send by Timezone
In the Review and Send step of creating your Broadcast:- Under Send time, click to expand the timezone dropdown menu.
- Choose Recipient’s timezone from the menu.
FAQs
What timezones are supported?
What timezones are supported?
| US/Mountain |
|---|
| US/Alaska |
| US/Eastern |
| US/Central |
| US/Pacific |
| US/Hawaii |
What happens if the time has already passed for a timezone?
What happens if the time has already passed for a timezone?
If you schedule a broadcast by timezone for a time that has already past, then it will be treated as a send now for those timezones.
What if someone is traveling?
What if someone is traveling?
Unfortunately, we have no way of knowing the physical location so we use the information we do have (area code) to estimate the timezone someone is in.
Can I edit my broadcast after it started sending?
Can I edit my broadcast after it started sending?
No. The broadcast is locked once it starts sending to the first region.
Can I send an A/B test based on customers timezone?
Can I send an A/B test based on customers timezone?
No. Currently A/B testing and broadcast by timezone are not able to be used together.
Why is my broadcast stuck in a "Preparing" status?
Why is my broadcast stuck in a "Preparing" status?
The broadcast will be listed in a preparing state until it has reached ALL the US timezones. For example, we are seeing “10:45 AM Cust” in the screenshot meaning that it will be fully sent when it has reached 10:45 AM Alaska / Hawaii local time.
How do I change the default timezone for my account?
How do I change the default timezone for my account?
The default timezone in your account can be found and changed in the Settings > Profile section of our application, under Time Zone.