Connect Emotive <> Recharge

Emotive’s integration with Recharge can to help you supercharge subscription growth. With Emotive + Recharge you can:

• Grow Your Subscriptions. The integration lets you segment out non-subscribed customers so you can invite them to join via SMS.
• Retain Subscription Customers. New Flow triggers allow you to create full lifecycle campaigns that lock in subscriptions.

​

Features of the Integration

Once you set up the integration, Emotive can:

• Track which orders are subscription orders processed by Recharge.
• Segment based on whether a customer has a subscription, what product they’re subscribed to, and how many times they’ve received their subscription product. 
• Trigger a two-way Flow when a customer signs up, their order is coming up, their payment fails, or they cancel.

​

Create an API Key in Recharge

To retrieve your API Key from Recharge, you can either contact their support team for assistance, or:

• Log into your Recharge App and navigate to API Tokens.
• Create a new API Key with the following permissions:
• Copy your new API Key.

​

Install Recharge on Emotive

• Navigate to Integrations.
• Locate Smile.io and select Add Integration.
• Paste your API Key from Recharge.
• Save your changes.

That’s it! Your Recharge data will now sync to your Emotive account.

​

Create a Recharge Segment

You can create segment based on whether a customer has a subscription, what product they’re subscribed to, and how many times they’ve received their subscription product.

​

Target Non-Subscribers

This is a great option if you want to send a Broadcast inviting your audience without subscriptions to sign up. Just create a segment of your list that “is not subscribed” “to any product.”

​

Target by Subscription Product

You can create a segment of customers who have subscribed, including what product they subscribed to.

​

Target by Subscription Quantity

You can segment based on how many times a subscriber has received their subscription product.

​

Recharge Templates

You can find Broadcast templates in our template library that you can send to your segments to grow your subscription program. Visit the library here and click on “Subscription.”

​

Recharge Flows

The Recharge Flow triggers in Emotive allow you to create full lifecycle campaigns that lock in subscriptions. Here’s what you can do:

• Welcome new customers, trigger when subscription is activated
• Get feedback, follow up with an experience when a subscription is canceled
• Remind customers of upcoming subscription charge
• Retain subscribers by triggering messaging if a payment method fails

To get started with a Recharge Flow Template:

• Navigate to Flows.
• Scroll to the bottom to find and select a Recharge template.
• Customize the copy to match your brand.
• Add segmentation, if needed.

To build a Recharge Flow from scratch:

• Navigate to Flows.
• Select a blank template.
• Choose from one of the Recharge Triggers.
• Craft your copy, and add segmentation if needed.