Get Started with Flow Templates - Emotive Knowledge Base

Experience templates are pre-packaged two-way campaigns. They provide everything you need to get started from the settings (who the Experience will target) to the conversation itself (sample conversation starters).

Once you’re on the Experiences tab, click the “New Experience” button to view our template library. You can modify any of our Experiences templates to fit your needs. To see a comprehensive list of all the templates we offer, check out the tables below.

Blank Template

If you prefer to start from scratch, choose a Blank Template when starting a new Flow.

Templates for Signed Up Trigger

Follow up with customers who have subscribed to receive SMS through mobile/desktop popups.

Name	Description
New Subscriber - Discount Offer	Welcome new subscribers to your list and offer a discount and follow-up message.
Product Recommendation - Simple	Drive conversions by guiding newly signed up customers through your product options and/or categories of products.
Product Recommendation - High Touch	Guide newly signed up customers through your product options and/or categories of products. Proactively following up to their specific questions.
Contest Signup	Sign up customers for contests.
Informational Consultation	Engage with your new customer through help articles and product guides.
Product Help Link	Sign up customers and point them towards your fit/sizing/color matching app or website.
Size/fit Guide	Help your customer pick the perfect size or fit for them.
Affiliate Program Signup	Provide information for customers or influencers looking to get involved in your affiliate programs. Ask for verification and additional information.

Templates for Abandoned Checkout Trigger

Follow up with customers who have abandoned their checkout and re-engage with them.

Name	Description
Abandoned Checkout - Follow-up	Nudge customers who abandoned their checkout.
Abandoned Checkout - Reason Gathering	Find out why a customer abandoned their checkout.
Abandoned Checkout - Discount Offer	Offer a discount to customers who abandoned their checkout.
Abandoned Checkout - Increasing Discount Offer	Offer a growing discount over time for customers who abandoned their checkout.
Abandoned Checkout - Payment Options	Inform customers who abandoned their checkout about your great payment options (Apple Pay, AfterPay, Paypal).

Templates for Ordered Trigger

Follow up with customers who have placed an order with you and encourage them to take action.

Name	Description
Discount on Next Order	Send a discount code to customers who ordered to drive repeat purchases. Great for use with a checkout sign up offer!
Thank You Message	Send a thank you message to customers and ask them if they have any questions.
Rewards/Loyalty Promotion	Inform customers about your Rewards or Loyalty program.
Review Follow-up	Ask customers to leave a review of your product.
Cross-sell	Let customers know about relevant or best-selling products.
Loyalty Gift	Reward loyal customers with a special gift.
User Generated Content	Ask customers to share a photo using your product.
Promote Social Channel	Promote your social media channels to customers.
Product Interest Follow-up	Follow up on orders and see what other products they might be interested in.
Product Learnings Follow-up	Follow up on an order and ask what a customer liked about your product.
Friend Discount Code	Offer a sharable discount code for friends/family.
Friend Opt-in	Offer a shareable sign-up link for interested friends/family.

​Blank Template

​Templates for Signed Up Trigger

​Templates for Abandoned Checkout Trigger

​Templates for Ordered Trigger

Blank Template

Templates for Signed Up Trigger

Templates for Abandoned Checkout Trigger

Templates for Ordered Trigger