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Create your Webhooks

To add new webhooks:
  • Log into your WordPress Dashboard.
  • Navigate to WooCommerce > Settings > Advanced > Webhooks.
  • Click Add Webhook.
generate kustomer api

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Configure your Webhooks

Emotive’s integration requires 2 webhooks. One for Order Status Processing, and another for Order Status Completed. Follow the instructions below to get them configured:

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Webhook #1

  • Name your webhook something easily identifiable, such as “Emotive Order Status Processing”.
  • Set the Status field to Active.
  • Select the Topic to be Action.
  • Set the Action Event to be woocommerce_order_status_processing.
  • Set Delivery URL to https://webhooks.emotiveapp.co/api/woocommerce/order/processing?brand_id=<brand-id>
    • Contact Emotive to get your brand id, do not include these symbols ”<>”.
  • Click on **Save Webhook **at the bottom of the page.

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Webhook #2

  • Name your webhook something easily identifiable, such as “Emotive Order Status Completed”.
  • Set the Status field to Active.
  • Select the Topic to be Action.
  • Set the Action Event to woocommerce_order_status_completed.
  • Set Delivery URL to https://webhooks.emotiveapp.co/api/woocommerce/order/completed?brand_id=<brand-id>
    • Contact Emotive to get your brand id, do not include these symbols ”<>”.
  • Click on **Save Webhook **at the bottom of the page.

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Place a Test Order to Verify Installation

  • Place an order on your WooCommerce site with a valid mobile phone number.
    • Apply a 100% off coupon to place a $0 order, if desired.
  • Contact Emotive Support at [email protected] and ask if they received the order.
Here is email template to use when getting in touch with our Support Team: Hi Emotive, we manually created the webhooks in our WooCommerce account. We placed a test order with the order id <ORDER ID>, could you confirm if you received this order in your end?